How to Regain Access When Locked Out of Your Redpanda Cloud Account

Last updated: August 10, 2026

Overview

If you find yourself locked out of your Redpanda account, particularly during SSO configuration, and you have other administrators in your cloud org they can assist you.

Solution Steps

  1. Have another administrator in your organization access the RedPanda Cloud UI

  2. Delete your user account

    • The administrator should navigate to the user management section
    • Locate your account and delete it from the organization

  3. Reinvite your email address

    • After deletion, the administrator should send a new invitation to your email address
    • When accepting the invitation, you can choose your preferred authentication method (username/password or OAuth)

This self-service approach allows for quicker resolution of access issues while giving you control over your authentication method preferences.

 

If you cannot complete these steps or are still having issues, please reach out to Redpanda Support.