Serverless Support Guidance

Technical Support

Technical Support for Serverless customers is provided via our community slack channel, please find the slack channel called #serverless located here.
Please check the docs before reaching for support.

• Connecting to Serverless
• Features
• Limits and quotas
• Pricing

 

Infrastructure Issues

For issues with the underlying platform please log a ticket here and choose Severless as your Request Type.

• Service availability issues
• Poor performance
• Inability to log into the service

Billing Questions

For Billing questions please refer to billing@redpanda.com