Access Denied when logging into Redpanda Cloud with SSO enabled
Last updated: August 10, 2026
Issue
When logging into Redpanda cloud with SSO enabled encounter the access denied page.

Access denied
This account isn't connected with a Redpanda account. This could be
because:
1. You tried to login with the wrong method: continue to login and try the correct method.
2. You tried to signup but already have an account: continue to login.
3. You need to confirm your account: check your email for verification.
4. You used a login method not connected with your account: contact your admin to see if this was changed.
Resolution
Some of the possible causes/resolutions listed on the page so check each of those scenarios.
One specific cause could be that auto-enroll is disabled. In these cases the user need to be invited by an admin user to join the organization.
Enabled auto-enroll if you want users to be able to sign up without an invite.